Category Archives: Employee Engagement

Measuring Employee Engagement

Trending seems to be the new buzz word. Today on Twitter, Mischief Managed, Mrs. Wesley, the British Open and Thanking God are all trending. In the world of work, Employee Engagement is definitely trending. 

In a previous position, I managed a large department of 44 people. At one point I had recently promoted members of the team to supervisory positions. Wanting to measure the level of communication and presentation of clear objectives, I sent a survey to all team members soliciting their feedback.  I was pleasantly surprised by the responses (which thankfully meant that I was clearly communicating with my new leadership team – whew).  

If you haven’t solicited feedback from your staff in a while, here are 12 questions  to spark a conversation.  Right Management also has a white paper called How do you engage with, retain and motivate employees? But remember, these kind of questions  can do more harm than good if you don’t take action on any deficiencies that might be uncovered.   

 

The Power Behind the Power Hour

I recently read an article by Tony Schwartz called, Working Harder Doesn’t Get You Ahead.  

By the end of the article he suggested tackling “your most challenging task first thing in the morning, for 60 to 90 minutes, uninterrupted.” I don’t always have free time first thing in the morning. In fact I usually have my first meeting between 8:00 am and 8:30 a.m.  However, it made me think about the list of Guiding Principles (how we define who we want to be and how we conduct ourselves) that my staff and I created last fall, one of which is, Power Hours – Permission to Focus.

The idea behind the “Power Hour” is to block out a specific amount of time to “power” through a task or project. This uninterrupted time can be an hour or it can be thirty minutes, whatever block of time you need depending upon what you hope to accomplish.  Because this is one of our organization’s Guiding Principals, there’s a great deal of consideration given to an individual who is taking their “Power Hour” and encourage team members to do so often. It’s one way we support each other and tackle those projects that have that looming deadline which appeared out of nowhere.

Let’s face it, our work days are busy enough, so giving your self permission to take a “power hour” may provide you with a bit of calm that we all need in our work days. Try it. Schedule a set block of time on your calendar to focus on your project and power through. You’ll be surprised at how much you can get done.

Four HR Skills Critical in Turning Around a Crappy Culture | workforce.com

 It’s not uncommon for a company’s culture to change or evolve over time. Your company’s core values may remain the same, but as employees leave and new employees are hired, it’s possible the values of the employees may change.

Assessing your company’s culture becomes a priority.  So, what happens if you’ve evaluated your company culture and you realize it’s broken? How do you fix it?

I recently read a great article by Kris Dunn that talked about four skills an HR department needs to bring to the table in order to implement a positive change.

 I’m not sure it’s just the HR department that needs to possess these skills. Read the article and let me know what you think.

Four HR Skills Critical in Turning Around a Crappy Culture | workforce.com.

What is the “new normal?”

“The world is on the cusp of entering a new reality in which human potential itself will become the major agent of economic growth. Unleashing this spirit and potential will become the ultimate quest that we must seek to conquer, as the world enters the Human Age.”  Jeffrey A. Joerres, Chairman, CEO and President, Manpower Inc.

Can we recover in time for the Recovery?

It seems that most of the expert sources are now in agreement that the recession has bottomed out, and that we’re moving into a period of recovery.  Thank goodness!  Now it’s time to really gear up and jump into the recovery in high gear – we’ve got a lot of ground to make up.

If you’re one of the lucky ones, you’re still working!  Obviously, the acts of becoming and remaining employed involve a great deal more than mere luck, so let’s say instead that you’re one of the fortunate ones.  (This is relevant, so please bear with me.)  Assuming that you’ve been working consistently during the last year or two, the chances are pretty good that your actual workload has  increased, and that the phrase “Do More With Less” has either passed through your lips, your ears or both.  It’s become a mantra, a battle cry and in some instances, a bleak joke. 

Your department just got downsized?  Ha-Ha, guess you’ll have to Do More With Less.  Already pushed to the limit?  Tough.  Suck it up and just Do More With Less!

Here’s the conundrum though: We’ve proven that we can all Do More With Less – but for how long?  Everyone can kick it up a notch in a pinch, somewhat like an athlete getting a “second wind”.  That act can even be exhilarating, especially when it’s teamed with learning new tasks/skills, and stepping outside of your normal duties for the good of the cause. At what point though, does our overall productivity begin to fade into Doing Less With Less?  When in this Do More With Less marathon do we hit the wall and stop being able to put one foot in front of the other through sheer force of will? 

I hope it’s not now ’cause there’s a Recovery looming ahead of us, and we’ve got work to do.

If we’re at a threshold at which job fatigue is about to replace job adrenaline, how do we maintain productivity while allowing for some type of downtime?  How do we recharge the batteries?

My belief is that the answer lies in some combination of 1) strategically adding people to provide some level of reinforcement, 2) temporarily relaxing quotas and/or goals, and 3) building in some type of “active” downtime.

1) People – if you’ve ever been involved in a picnic tug-of war, especially one that lasted for a while, you can picture the immense advantage that one side would have by just adding one more energetic tugger.  In some instances, well-thought out staff additions could provide momentum to help carry you strongly into the Recovery.

2) Quotas – while any organization needs to achieve growth-related goals, this may be the time to right-size those goals to today’s market realities and the fatigue described above.  Even a thoroughbred horse will only go so far so fast without a break, no matter how much you whip it.

3) Downtime – Remaining conscious not to inadvertently add to existing stress levels, team building or fun-themed events may be a way of allowing employees to catch their breath.  Rebuilding positive feelings about the workplace can help to return it to a more vibrant, interesting and socially fulfilling place, rather than it being a hellish sweatshop.

I’d love to go on, but I’ve got to take a break!

What’s your engagement resolution?

Now that 2009 is in the history books, it’s time to turn our attention towards the prosperity we all hope the new year will bring.  Traditionally, this is a time that we confidently look forward and make resolutions designed to better our health, relationships and lives in general.  Maybe you’ll give up the smokes, or drop those extra pounds that have been hanging around for entirely too long.   I wish you the best!

When it comes to your workplace, your resolutions will take the same level of diligence if you intend to succeed.  Chances are, you’ve already been forced to trim down and are as lean as you can be.  The new battle will be maintaining the staff you’ve fought hard to preserve, and keeping them engaged (or re-engaged) as the job market improves and their alternatives increase. 

According to BlessingWhite President and CEO, Christopher Rice, the following steps should be part of your resolution for success:

1. Quit or commit. You need to decide if you are ready for another year leading your company. You have been bruised, so make sure you are ready for 2010. If feel like you are working at Dunder Mifflin, then you need to move along because you cannot lead unless you are fully engaged. Your employees deserve more than a leader who is half-in.

2. Communicate the vision. You need to create excitement and trust in your leadership. You should highlight the initiatives of 2010 and create faith that your company is on the right path. Your employees now have a choice about where they work. The large majority want more than ‘just a job’. You had better inspire them to be part of your future.

3. Talk about careers again. The top reason employees leave a company is a perceived lack of career opportunities. Don’t be fooled into believing that your leaner organization can’t satisfy those cravings. You have more priority initiatives than employees, so there are plenty of opportunities for individuals to build skill sets, acquire valuable experience, or try something new! When you scratch the surface of what people mean by ‘career’ you often find it’s all about meaningful work and personal growth. Today’s careers are built not on promotions but on assignments.

4. Forget about performance reviews. You need to do ‘engagement reviews’. You already got rid of the people who needed their performance ‘fixed’. And when using the right definition, engagement actually covers off on performance: Fully engaged employees are at their peak — of maximum contribution and maximum satisfaction. When you focus on engagement, results — and retention — follow. Engagement reviews are vastly different in tone from appraisals. There is a lot more dialogue, and the manager is more likely to end up with a rating than the employee. Engagement reviews explore:

    a) The strategy of the company
    b) The importance of the employee to the success of the team and the company
    c) What’s important to that employee (overall job satisfaction, meaning at work)
    d) The employee’s career aspirations and growth goals
    e) Focus and alignment of the employee’s talents and goals with critical organizational priorities
    f) Your own engagement and commitment (unless, of course, you aren’t sure of your answer to ‘commit or quit’ above!)

Your challenge: Your employees don’t wear labels that declare their engagement level on their foreheads. And you can’t assume that the chronic complainer is totally burnt out and disengaged or that the team member who never makes waves is fully satisfied and aligned. Engagement reviews enable you to exchange information to ensure that the employees you rely on are connected to your organization’s larger purpose, getting what they’re looking for at work and applying their unique expertise to carve out a successful future in 2010.  See full story…

Now’s the time to start making sure that your organization is as fit as it can be for the year(s) to come.  The journey to success isn’t a sprint, it’s more of a triathlon.  With the proper training and execution, almost anyone can get there.  Me, I’m going to start by working up to ten sit-ups!

Employee Discontent Expected to Reach Crisis Level Next Year

 Employee turnover is expected to rise next year as a new survey shows that many workers are unhappy with their present jobs. Sixty percent of employees intend to leave and an additional one-in-four are networking and updating their resumes, according to research from Right Management. Right Management is the talent and career management expert within Manpower, the global leader in employment services.

Right Management surveyed more than 900 workers in North America and asked: Do you plan to pursue new job opportunities as the economy improves in 2010?
– 60% – Yes, I intend to leave
– 21% – Maybe, so I’m networking
– 6% – Not likely, but I’ve updated my resume
– 13% – No, I intend to stay

“The study provides a barometer of employee engagement in the workplace, with results that might alarm and surprise many employers,” said Douglas J. Matthews, President and Chief Operating Officer at Right Management. “Employees are clearly expressing their pent up frustration with how they have been treated through the downturn. While employers may have taken the necessary steps to streamline operations to remain viable, it appears many employees may have felt neglected in the process. The result is a disengaged and disgruntled workforce.”

Matthews cautions that the best workers are mobile in any economy. “We know that people are attracted by career development opportunities, attaining work/life balance and working for an innovative company culture. If management doesn’t provide employees with these opportunities, then workers are going to take their knowledge and skills elsewhere. Talented staff can change jobs because they can and want to, not because they have to.”

“As leaders, we need to accommodate different lifestyles and work choices and find ways to balance these with business needs to ensure high levels of productivity and performance,” states Matthews. “This influences how organizations attract, engage and retain talent. A segmented, customized and flexible talent strategy is critical to stem the alarming levels of employee turnover anticipated next year.”

Right Management surveyed 904 employees in North America via an online poll. The survey ran between October 19 and November 5, 2009.

Be Your Own Leadership Consultant

business_record

I recently wrote an article for the Des Moines Business Record on the importance of real leadership in the workplace. What I really tried to point out is how a real leader lives and thinks. I hope you will find this article helpful as you lead in your work, life and any other areas that you devote yourself too.

Article:

As the world and business continue to turn, grow and change, one thing is for sure. There is always a need for leaders – real leaders who do what they believe is right to move things forward and inspire others to come along. In times of struggle, leaders give hope; in times of uncertainty, they give direction. However, being a leader does not always mean having success; more times than not, it might mean failure. Being OK with failure, learning from it and moving forward may be the true definition of a real leader.

If you are reading this, you are probably in some form of leadership in your company. To be sure, though, being in a position of leadership is not the same as being a leader. I bet it wouldn’t take you long to think of people throughout your career who have been in positions of leadership but have been far from leaders. Maybe they lead by fear and intimidation or incompetence and blame. Real leadership is rare in the workplace.

A lot of companies bring in consultants to be leadership gurus and train their people how to lead. The only problem with that approach is that everyone is different; in leadership, one size does not fit all. Trying to form everyone with all of their different personalities and dispositions into one type of manager just ends up frustrating people.

Click here to continue reading.

 

 

Businesspeople Motivated by Challenge

It’s the challenge that motivates senior executives and managers to go to work each day.

Seventy-eight percent of business leaders are motivated to go to work each day by challenge, according to a new survey by NFI Research.

Following challenge, 70 percent are motivated by pride in their job and 67 percent by responsibility.

A significant number of those in large companies (83 percent) are motivated by compensation.

“It’s encouraging to see that challenge is the main motivator, though at large companies compensation is still a key driver,” said Chuck Martin, CEO of NFI Research and author of SMARTS: Are We Hardwired for Success?

The smallest percentage of businesspeople are motivated by pension and stock vesting (5 percent) and tradition and habit (10 percent).

When comparing senior executives to managers, more executives than managers are motivated by challenge. Ninety-two percent of executives are motivated by challenge compared to 65 percent of managers.

“I like a job that offers a challenge of doing new things,” said one respondent. “Not just new to me, but new in the sense of innovation, change, and improving how things get done or what gets done.”

There is a large difference between small and large organizations when it comes to pride in one’s job. Three-quarters (77 percent) of those working in small organizations (500 or fewer employees) are motivated by pride in their job compared to 43 percent in large organizations (10,000 or more employees).

Ninety percent of those in large companies are motivated by challenge. No one working in a large company is motivated by pension and stock vesting, according to the survey of 208 business leaders.
For more info: http://www.nfiresearch.com

Stabilizing Your Workforce Amid Layoffs

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If you look at the United States, the total number of mass layoff events was more than 23,000 in 2008, involving nearly 2.4 million individuals. In the United Kingdom, unemployment levels rose by 530,000 people over the three quarters beginning in July 2008. Some of the world’s leading companies are trimming their workforces due to the economic pressures of what we are now told by our elected leaders is a “deep” recession.

Indeed, a great number of companies are facing this challenge, but those with effective leadership are faring much better. So how can leaders stabilize the workforce to ensure that the inherent uncertainty in today’s environment and associated redundancies at their own companies aren’t divisive and disrupt business as usual? Businesses need to understand what it is that employees look for from their leaders, whether that be the senior team or the line manager.

Between 2005 and 2008, as part of a comprehensive study about why people follow leaders, Gallup collected information from more than 10,000 national adults (aged 18 and over) to obtain their opinions about leadership and why they follow. This research formed part of our larger study on leadership, including more than 20,000 in-depth interviews with leaders, behavioral research data from more than 1 million work teams, and polling results from 50 years of research.

In our follower study, respondents were asked to name the leader who has the most positive influence in their daily life. The word positive was included to ensure that we were not studying leaders who have a predominantly negative influence. Then they were asked to list three words that best describe what that leader contributes to their life.

Click here to continue reading.

Economic Downturn Rattles Younger Workers While Older Employees Tough It Out

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Younger workers are bearing the brunt of the current economic crisis, while older employees show greater resiliency in a recession-battered workplace where employers seek to do more with less, according to a new study by Boston College’s Sloan Center on Aging & Work.  

The onset of the greatest economic crisis since the Great Depression has negatively altered perceptions about job security, supervisor support, job quality, inclusion and overall employee engagement in the workplace, according to the new report, “The Difference a Downturn Can Make,” part of the Center’s far-reaching Age & Generations Study. And as businesses strive to cut costs and increase productivity, American workers are reporting they are overloaded.

 Looking across different generations of workers, researchers found employees of all ages reporting a drop in employee engagement, a measure of how invested and enthusiastic employees are in their work. While employees overall report declining engagement, older workers in this study appear to be weathering the economic storm better than their younger peers.

 Workers among “Generation Y” — ages 26 and younger — report the greatest decrease in engagement. Those slightly older workers in “Generation X” — ages 27 to 42 — reported less of a decrease, while Baby Boomers and older “Traditionalists” — ages 43 or older — reported that their levels of engagement hardly changed at all.

 America’s older workers show all the signs of being more resilient in the face of threatening economic conditions, drawing on hard-earned experiences from the downturns of the past and a battle-tested perspective on the peaks and valleys of the market.

 ”Some older workers have seen it all, and that gives them experiential resilience,” says Marcie Pitt-Catsouphes, director of Boston College’s Sloan Center on Aging & Work. “Younger workers just don’t have the depth of experience, which leaves them feeling less engaged in their jobs. But younger workers bring energy, enthusiasm, and idealism. In a workplace where older and younger employees work side-by-side, the give and take between young and old is a valuable resource employers should leverage to survive the downturn.”

 Researchers at Boston College’s Sloan Center on Aging & Work report other findings from the Age & Generations study that suggest: 

  • Perceptions of engagement, supervisor support, inclusion, and job quality declined after the onset of the economic downturn for employees who felt that their job security had decreased, but it stayed the same or only slightly declined for those whose job security had stayed the same or increased.
  • Those whose job security decreased or stayed the same experienced a slight increase in work overload after the onset of the economic downturn, whereas those whose job security increased experienced a slight decrease in work overload.
  • Those whose job security decreased perceived a slight decrease in team effectiveness after the onset of the economic downturn, whereas those whose job security increased experienced a slight increase in their perceptions of team effectiveness.
  • While younger workers felt the effectiveness of their work team as a whole dropped as their job security declined, older workers felt the effectiveness of their team held steady even though they too reported a decreased sense of job security. 

In tough economic times, the multi-generational American workplace requires employers to take cost-effective steps to support their workers. It isn’t enough for employees to be grateful for their jobs; according to one researcher, employers need to show they are grateful to the employees that keep them in business.

“Employee engagement can be greatly enhanced by simple and cost-efficient efforts,” adds Christina Matz-Costa, research associate at the Sloan Center and one of the study’s authors. “Providing strong training and development opportunities, encouraging work team inclusion, and promoting a culture of workplace flexibility and supervisor supportiveness are all effective strategies that can maintain or boost engagement.”

To download a PDF copy of the full report click here.

Reignite Your Career Hopes

business_record

Below is an article that I wrote for the Des Moines Business Record dealing with employee motivation and satisfaction in tough times.

Article:

I have said and written many times that I love my job, my company and what I do for a living. As I travel and speak at conferences, I know I am not the only one. There are a lot of people in this state who are passionate and highly engaged in their jobs. That said, I know that an even larger number of people are not happy in their jobs and are barely engaged.

I am addressing today’s article to the unhappy. If you are reading this, more than likely you are in some type of leadership position within your company. You are probably scanning the publication for information that can help you in your job or can help your company gain some type of advantage. You saw my headline and were intrigued.

Click here to continue reading.