Tag Archives: Employee Training

Employee Skills Gap is Widening


Since the global recession has forced many employers to cut costs—including labor costs—one area may need a resurgence of investment: training.

U.S. employers continue to struggle with finding new hires who have not just the basic skills, but also higher-level critical thinking and creativity skills, according to a new report from The Conference Board. Since the education system is not supplying young workers with these skills, companies may have to devote more of their own resources to bringing workers up to their required skill levels.

Some options include providing internships and working more closely with community colleges. The goal should be to prepare workers before they go out into the job market.

“It is a losing strategy for employers to try to fill the workforce readiness gap on the job. They need to be involved much sooner to prepare new employees to succeed,” according to Donna Klein of Corporate Voices for Working Families, which worked with The Conference Board on the report.

Click here to read the full report.

Samsung Gets the Value of Employee Development and Training, Do You?


Samsung Electronics North America is on a new journey. Although well established as a global organization, it wasn’t until 2007 that Samsung established a full-time training function for its 10,000 employees in North America.”We’re really just starting to look at things like providing learning opportunities to employees at all levels, not just high-potential leaders,” says Randy Mase, director of training and development for Samsung Electronics, a North American subsidiary of Seoul, South Korea-based Samsung Group.

The company is making up for lost time. Samsung is increasing its reliance on e-learning to buttress instructor-led classes. And possibly by the end of 2008, the company plans to issue career maps to all employees.

“As you can imagine, that’s an extensive project. But we think it’s going to give people a vision [for career growth] that will help us with retention—and in the long term, with recruiting as well,” Mase says.

These road maps will spell out the knowledge, skills and experiences employees would need to pursue different assignments at any of Samsung Electronics’ eight North American subsidiaries. But employees who continually develop their skills won’t necessarily be in line for promotion.

“There are lots of ways a person can progress and develop within a job. What we want to do is make people’s jobs richer,” Mase says.

If you are wondering what resources are out there to help you up-skill and develop your employees at an affordable cost, click here.

Ever Wonder Who Needs the most Training? Top 10

To help identify where skills gaps and shortages exist, respondents were asked to select the top three job functions within their organizations where they feel ongoing training and development is most essential. Those with managerial responsibilities ranked highest, but a number of other roles were highlighted too – as outlined in SkillSoft’s Global Training Index below:

SkillSoft’s Global Training Index:

Most in need of training


Most in need of training


Most in need of training (Rest of Europe)
1. Supervisors (70%) 1. Line Managers (76.3%) 1. Supervisors (54.3%)
2. Customer Service Team (54.2%) 2. Supervisors (69.9%) 2. Line Managers/IT Team (54%)
3. IT Team (52.5%) 3. Senior Managers (66.2%) 3. Senior Managers (51.7%)
4. Operations Team (52.3%) 4. IT Team (61.4%) 4. Sales Team (49.9%)
5. Senior Managers (52%) 5. HR Team (57.9%) 5. Customer Service Team (48.2%)
6. Line Managers (51.4%) 6. Customer Service Team (57%) 6. HR Team (46.4%)
7. Management/Exec Team (48.7%) 7. Operations Team (56.9%) 7. Management/Executive Team (45.4%)
8. HR Team (48.6%) 8. Sales Team (55.3%) 8. Marketing Team (44.5%)
9. Administration Team (46.1%) 9. Health & Safety Team (55.2%) 9. Operations Team (41.8%)
10. Sales Team (45.1%) 10. Management/Executive Team (54.1%) 10. Finance Team (39.5%)